FAQs

Support & Service

1. Logistics service
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20GP Containers, 40HC Containers, FR containers, Bulk Carrier,Ro/Ro vessel, LCL
2. Customized service
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Provides customization on color, logo, and special functions.
3. Training service
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Overseas service engineers stand by to provide training through a complete set of training and design materials issued by the headquarters' marketing department.
4. After-sales service
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Guided by the concept of "Building national machinery with quality and winning the world with service," our company has built an exceptional service team and is steadily advancing the localization of our overseas services. We have embraced digital solutions to enhance our service delivery and training. By combining 24-hour online remote support with offline on-site communication, we ensure timely and efficient customer assistance. To optimize and expand our spare parts procurement channels, we have established a comprehensive spare parts storage center at our headquarters. This strategic approach guarantees uninterrupted support and reinforces our commitment to exceptional customer service.
5. Product warranty
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12-month quality warranty
6. Payment method
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We support payment methods including: T/T, L/C, Cash, West Union, MoneyGram, Paypal, Moneybookers